SHIPPING & REFUNDS
Shipping Policy
At Chocolate Land, we strive to provide a seamless and efficient shipping experience to our valued customers. Please read our shipping policy carefully to understand how we handle the delivery of your orders, Please note that some products will be shipped under customer risk.
1. Order Processing Time
Orders are typically processed within 1-3 business days, excluding weekends and holidays.
During peak seasons or for custom orders, processing times may vary. Please refer to individual product pages for estimated processing times.
2. Shipping Methods
We offer several shipping options to cater to your needs, including standard and expedited shipping.
Shipping rates and delivery times may vary depending on your location and the shipping method chosen during checkout.
3. Shipping Destinations
Chocolate Land currently ships within Canada & USA . Please note that some products may have restrictions on international shipping due to customs regulations.
4. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of your order.
You can view the estimated shipping cost during the checkout process before completing your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
6. Estimated Delivery Times
Delivery times may vary based on your location and the shipping method selected.
While we make every effort to meet estimated delivery times, please note that unforeseen circumstances such as weather, holidays, or carrier delays may impact delivery dates.
7. Shipping Damage or Issues
In the rare event that your order arrives damaged or with any issues, please contact our customer support team within 10-15 days of receiving your order. We will work swiftly to resolve the issue and ensure your satisfaction, Please note that some products will be shipped under customer risk.
8. Address Accuracy
It is essential to provide accurate and complete shipping information during checkout. Chocolate Land is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. International Shipments
For international orders, please be aware that customs fees, taxes, and import duties may apply. These fees are the responsibility of the recipient and are not included in the order total or shipping cost.
10. Returns and Refunds
For information regarding returns and refunds, please refer to our Returns Policy.
Chocolate Land is committed to delivering high-quality products promptly and securely. If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team at chocolatelandca@gmail.com.
We appreciate your trust in Chocolate Land and look forward to serving you with delectable delights.
09/10/2023
Refund Policy
At Chocolate Land, we are committed to your satisfaction and the quality of our products. If, for any reason, you are not completely satisfied with your purchase, please read our return policy below for guidance on how to proceed.
1. Returns and Exchanges
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We accept returns and exchanges on products within 10 days of the delivery date. If 10 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.
2. Eligibility for Returns
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To be eligible for a return or exchange, your item must be unused, in its original packaging, unopened, and in the same condition as when you received it.
3. Initiating a Return
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To initiate a return or exchange, please contact our customer support team at chocolatelandca@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
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Please clearly state the reason for your return and provide your order number and contact information.
4. Return Shipping
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Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
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We recommend using a trackable shipping method and insuring the package to ensure safe and documented delivery.
5. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 30 business days.
6. Exchanges
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If you wish to exchange an item, please include the details of the new item you would like in your return request.
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Exchanges will be processed upon receipt and inspection of the returned item.
7. Non-Returnable Items
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Some items, and/or items marked as "final sale," are not eligible for returns. Please check the product description for any specific return restrictions.
8. Damaged or Defective Items
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If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to proceed with the return or exchange of the item.
9. Cancellation of Orders
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Orders may be canceled before they are shipped. Please contact our customer support team as soon as possible to cancel your order.
Chocolate Land is dedicated to providing you with high-quality products and exceptional service. If you have any questions or concerns about our return policy or need assistance with a return or exchange, please do not hesitate to reach out to our customer support team at chocolatelandca@gmail.com